Terms and Conditions

When making a booking, you are agreeing to these terms

The details matter - please make sure you understand them

Fees and Cancellations

  • Bookings are confirmed once 50% deposit or full payment has been received. 

  • Full payment is required before the course start date.

  • If you need to make a cancellation 

    • more than 28 days before the start date, I will offer you a full refund

    • 14 - 28 days before the start date, I will offer a 50% refund

    • less than 14 days before the start date, there will be no refund

  • If I need to make a cancellation due to unforeseen circumstances, I will offer you a full refund, and make every effort to offer you alternative dates or recommend another guide.

Safety

My Statement of Provision:

I, Esther Foster, am a professionally qualified and suitably experienced mountaineering instructor. I am a member of AMI (Association of Mountaineering Instructors), and hold my own public liability insurance. I will maintain high standards of client care and safety, but the nature of climbing and mountaineering means that risk can be managed and minimised but not eliminated.

I may vary the course location and itinerary for safety reasons, most likely due to weather conditions. I will however, make every effort to stay as true to the booking as possible. Details, weather options and plan Bs will be open and discussed with the client upon booking. 

Your Statement of Participation:

You, as the client, understand that climbing and mountaineering can involve an element of risk of injury or death. You agree to take responsibility for your own actions and will observe the safety instructions and guidance given by your guide. All bookings are made on the basis that clients will observe the safety instructions given by the guide. Failure to do so may result in the non-refundable termination of the course or activity. 

  • More information on safety and risk in climbing and mountaineering can be found here on the BMC website.

  • I accept no responsibility for clients personal property that may be lost or damaged while on an activity. Equipment loaned to the client that is damaged through maltreatment must be paid for in full. 

  • Medical conditions, injuries or anything else that may affect your ability on the course must be declared on your booking form, and anything that occurs after you have submitted your booking must be discussed with myself so that I can ensure your wellbeing as much as possible. 

  • Under 18s must be accompanied by a parent or legal guardian.

Privacy policy

  • Personal information will be treated as confidential and only acquired by Esther Foster in order to deliver courses safely and effectively. Your information will not be passed on to any other third parties other than the emergency services if necessary.

  • Your booking information is held in a secure electronic format, you must inform me if you want this information to be permanently deleted after your course has ended.

  • I often take photos or short video footage to give to clients after their course, and to use as marketing material on my website/social media platforms. Please inform me beforehand if you do not wish me to use your image for these purposes.

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